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Answers and support to our most frequently asked questions are just one click away.

I want to change the item I bought

To exchange an online purchase please fill in the product return form through the website within 14 days of receiving it, mentioning the exchange details required in the comments section of the form

Is there a charge to exchange?

We exchange the product for any damages with free delivery, for size issues we do a free exchange for one time and Should you exchange for any other reason such as color exchange or style exchange, the standard delivery fee will apply.

To exchange successfully the product must be in resalable condition, with packaging intact and inclusive of invoice. Please note that we do not exchange inner wear products.

I bough it at a shop can I exchange here?

If you have bought a Moose Clothing Company product at a leading retailer please adhere to the retailer’s return policy.

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I want to cancel my order

If you have placed an order on our website and have changed your mind about it, please fill in the product return form, mentioning the reason as order error.

If we have not shipped the item yet, no worries it is like you never placed the order. In the event that the order has been dispatched, we will guide you on the best way to proceed. If you have received the order and want to cancel it, this is unfortunately something we will not be able to accommodate.

In this case, please follow general exchange policies.

What are the delivery costs?

Delivery is free island-wide.

How can fast the item be delivered, I I order online?

Unless there are exceptional circumstances, we make every effort to fulfill your order within [03] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not dispatch on [Saturdays and Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery.

Quick help

Mon-Friday. 9am-4pm.
Slow Or No Response On Mercantile And Public Holidays,

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